About RefundFact
Who we are, what we do and how we keep RefundFact accurate and independent.
RefundFact helps people understand refunds, consumer rights and flight compensation, then act on them. We cover the United States, Canada, the United Kingdom, the European Union, Australia and India.
What we do
- Explain the rules. We summarise laws, regulations and company policies in plain language, starting with the short answer.
- Show our sources. Every factual page links to the official source and shows when it was last reviewed.
- Build free tools. Our flight compensation checker, letter generator and refund tracker help you act. Tools that handle your personal details run in your browser.
What we don't do
- We are not a law firm and don't give legal advice.
- We don't claim on your behalf, and we never charge you to read our guidance or use the free tools.
- We don't guarantee outcomes. Only the company, a regulator or a court can decide your claim.
How we make money
We may show clearly labelled ads and include clearly labelled affiliate links. These never change what we say about your rights. See our affiliate disclosure and editorial policy.