Shopping returns and refunds

Short answer: whether you can return something for a refund depends on two things: the store's own return policy, and the consumer law where you live.

• In the EU and UK, most online purchases come with a 14-day cancellation right.
• In the US, Canada and Australia, change-of-mind returns mostly depend on the retailer's policy.
• Faulty goods are protected by law in most countries.

If a refund you were promised hasn't arrived, check the refund timeline calculator, then follow up in writing with the refund letter generator.