Guides
Refund and consumer rights guides
Airlines
- Explainer
Refund vs compensation: what's the difference?
A refund gives back what you paid. Compensation is an extra payment for the inconvenience, and only some laws provide it. Here's how to tell which you can claim.
Reviewed Oct 11, 2026 - GuideEuropean Union
EU261 flight compensation explained
Delayed 3+ hours, cancelled at short notice or bumped from a flight in Europe? EU Regulation 261/2004 may entitle you to €250–€600 plus a refund or re-routing.
Reviewed Oct 11, 2026 - GuideUnited Kingdom
UK flight delay compensation (UK261)
The UK kept EU-style passenger rights after Brexit. Here's how UK261 works, from £220 to £520 in compensation to your right to a refund.
Reviewed Oct 11, 2026 - GuideCanada
Canada's Air Passenger Protection Regulations (APPR): compensation guide
Flights to, from and within Canada are covered by the APPR. Compensation runs from CA$125 to CA$1,000 for delays and up to CA$2,400 for denied boarding.
Reviewed Oct 11, 2026 - GuideUnited States
US airline refund rules: when you're owed your money back
US airlines must refund you when a flight is cancelled or significantly changed and you don't accept the alternative. There's no federal compensation for delays.
Reviewed Oct 11, 2026 - Guide
Lost, delayed or damaged baggage: deadlines you must not miss
Airline baggage claims have strict written deadlines: 7 days for damage and 21 days for delayed bags on international trips. Here's what to do at the airport and after.
Reviewed Oct 11, 2026