Free tool
Refund letter generator
Fill in the details and get a clear, polite refund request that you can edit, copy, print or save as a PDF.
Tips for a successful refund request
- Send it in writing (email or the company's contact form) so you have a record.
- Include your order or booking reference and the key dates.
- Say exactly what you want: a refund to your original payment method, or compensation.
- Give a reasonable deadline, usually 14 days.
- If there's no reply, follow up once, then escalate.
Frequently asked questions
Is the letter legally binding?
No. It's a written request that sets out the facts and your rights. A clear written request with a deadline is often enough to resolve a refund, and it creates a record if you need to escalate.
Why doesn't my letter cite a law?
We only cite a law where it clearly applies to the type of request and country you chose. Where it doesn't, the letter relies on the facts and the company's own policy.
More free tools
- Flight compensation checkerSee if EU261, UK261, Canada's APPR or US DOT rules may cover your flight.
- Refund eligibility checkerAnswer a few questions to find the rules and guides that fit your situation.
- Refund timeline calculatorWork out when a refund is legally due, based on verified rules.
- Refund deadline reminderTurn a return window into a calendar reminder, without signing up.
- Refund trackerTrack your refund requests, follow-ups and deadlines, privately in your browser.