Travel
Hotels.com refund policy
Not yet verifiedPage updated Oct 11, 2026
We haven't verified Hotels.com's refund policy yet
Policy details below are limited to what we've confirmed. Check Hotels.com's official policy before you act, and tell us if you spot something.
Key facts
- Official website
- www.hotels.com
- Official refund policy
- Not yet verified
- Request a refund
- Not yet verified
- Customer support
- Not yet verified
- Refund methods
- Not yet verified
- Covered on RefundFact for
- United States, Canada, United Kingdom, European Union, Australia, India
How to ask Hotels.com for a refund
- Find your order or booking reference and the date of purchase.
- Use Hotels.com's official refund route, or contact customer support in writing so you have a record.
- Say what went wrong and what you want. The refund letter generator can draft this for you.
- Note the date and set a follow-up reminder in the refund tracker.
- If you don't get a response, escalate. See travel refund guidance.
Spotted an error or outdated information?
Tell us what's wrong and, if you can, link to the official source. Editors review every report under our corrections policy.