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Microsoft Store refund policy

Not yet verifiedPage updated Oct 11, 2026

We haven't verified Microsoft Store's refund policy yet

Policy details below are limited to what we've confirmed. Check Microsoft Store's official policy before you act, and tell us if you spot something.

Key facts

Official website
www.microsoft.com
Official refund policy
Not yet verified
Request a refund
Not yet verified
Customer support
Not yet verified
Refund methods
Not yet verified

How to ask Microsoft Store for a refund

  1. Find your order or booking reference and the date of purchase.
  2. Use Microsoft Store's official refund route, or contact customer support in writing so you have a record.
  3. Say what went wrong and what you want. The refund letter generator can draft this for you.
  4. Note the date and set a follow-up reminder in the refund tracker.
  5. If you don't get a response, escalate. See subscriptions refund guidance.
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