British Airways refunds and compensation

Key facts

Official website

www.britishairways.com

Official refund policy

Not yet verified

Request a refund

Not yet verified

Customer support

Not yet verified

Refund methods

Not yet verified

Airline codes

IATA BA · ICAO BAW

Covered on RefundFact for

United States, Canada, United Kingdom, European Union, Australia, India

Passenger rights that can apply to British Airways

These rules apply because of the law, whatever British Airways's own policy says. Which ones apply to you depends on your route.

• EU Regulation 261/2004

  Its flights departing the EU, Iceland, Norway or Switzerland (not flights arriving there).

• UK261

  Its flights departing the UK, and its flights arriving in the UK.

• Canada's Air Passenger Protection Regulations

  Its flights to, from and within Canada.

• US DOT refund rules

  Its flights to, from and within the United States (refunds, not compensation).

How to ask British Airways for a refund

1. Find your order or booking reference and the date of purchase.
2. Use British Airways's official refund route, or contact customer support in writing so you have a record.
3. Say what went wrong and what you want. The refund letter generator can draft this for you.
4. Note the date and set a follow-up reminder in the refund tracker.
5. If you don't get a response, escalate. See airlines refund guidance.