Airline
Qantas refunds and compensation
Not yet verifiedPage updated Oct 11, 2026
We haven't verified Qantas's refund policy yet
Policy details below are limited to what we've confirmed. Check Qantas's official policy before you act, and tell us if you spot something.
Key facts
- Official website
- www.qantas.com
- Official refund policy
- Not yet verified
- Request a refund
- Not yet verified
- Customer support
- Not yet verified
- Refund methods
- Not yet verified
- Airline codes
- IATA QF · ICAO QFA
- Covered on RefundFact for
- United States, United Kingdom, Australia, India
Passenger rights that can apply to Qantas
These rules apply because of the law, whatever Qantas's own policy says. Which ones apply to you depends on your route.
- EU Regulation 261/2004
Its flights departing the EU, Iceland, Norway or Switzerland (not flights arriving there).
- UK261
Its flights departing the UK (not flights arriving there).
- Canada's Air Passenger Protection Regulations
Its flights to, from and within Canada.
- US DOT refund rules
Its flights to, from and within the United States (refunds, not compensation).
How to ask Qantas for a refund
- Find your order or booking reference and the date of purchase.
- Use Qantas's official refund route, or contact customer support in writing so you have a record.
- Say what went wrong and what you want. The refund letter generator can draft this for you.
- Note the date and set a follow-up reminder in the refund tracker.
- If you don't get a response, escalate. See airlines refund guidance.
Spotted an error or outdated information?
Tell us what's wrong and, if you can, link to the official source. Editors review every report under our corrections policy.